Negative Feedback from real users might be hard to swallow. But you need to understand that solving these problems will upgrade your mobile application's quality and reduce the risk of app, business, and brand failure.
Way before you start thinking about what you will test and how, you need to devise a usability test plan.
⦁ Purpose, goals and objectives of the test
⦁ Research questions
⦁ Participant characteristics
⦁ Method (test design)
⦁ Task list
⦁ Test environment, equipment and logistics
⦁ Test facilitator role
⦁ Data to be collected and evaluation measures
⦁ Report content and presentation