Smart self-service kiosks are getting more and more popular thanks to the demanding nature that is becoming the norm. Just recently, McDonalds announced that they will be installing more than 10,000 kiosks throughout the US. Many more major chains are expected to do the same if not started already. The market for self-service kiosks is expected to grow at a rate of 6.4% during 2021 to 2026 and it’s easy to see why. In addition to being practical, in terms of reducing costs on wages and reducing queueing time for customers, the kiosks have the potential to attract more customers. A recent survey has indicated that more than 65% of people prefer dealing with kiosks rather than with the traditional customer service agent.
The reasons driving the popularity of kiosks are obvious, and it is definitely worth considering utilizing this technology to boost your business. However, it is very important that you choose an experienced partner such as Online Dimension in order to make sure that the use of such a system reaches its full potential. Also a responsible partner will set a fool proof architecture to prevent against theft and data security issues that are a common threat in some cases