Talk to us
Automated AI Order Processing for FnB Logistics
Every day, FMCG and FnB businesses handle thousands of buy orders. Within this high-volume food and drink industry, our client works. On average business cycle, they manage about one thousand orders. The majority of these requests show up just before the hard afternoon cut-off time. This generates an enormous surge in administrative load during a quite brief period.
The Strain of Manual Data Entry
Previously, manually entering purchase orders into the ERP system required a big team. Staff members spent a long time digitally recording data from emails. For the business, this manual procedure produced a major administrative bottleneck. Any setbacks in data input pose a significant threat to next-day shipments. During expansion, the current approach was challenging to maintain owing to high staffing costs.
Vision for Order Automation
The project focused on automating orders sent via email. Our team aimed to reduce human dependency during the data entry phase. The goal was to accelerate order creation while maintaining high data accuracy. This digital shift allows the company to process more volume without increasing headcount.
Secure System Architecture
The solution interacts directly with the corporate Office 365 email system. The Microsoft Graph API helped us connect emails with the artificial intelligence. This design ensures that every incoming message is safely handled. The system tracks selected inboxes around the clock to capture new purchase orders.
Intelligent Order Processing Workflow
AI processes several attachment types, including PDFs and Excel files. It can also retrieve information from HTML text orders. The system matches the particular client using the sender information and the subject. It automatically grabs crucial billing information and shipping addresses. Prediction logic helps the tool to interpret item names and numbers.
Product Matching and ERP Synchronization
The extracted data is compared with the master product database. According to past ordering patterns, the system chooses the right SKU. This validated data then passes straight into the NetSuite ERP system. Automated synchronization guarantees real-time accuracy of inventory levels.
Validation and Exception Handling
Each finished order gets a confidence rating assigned by the system. It marks any unclear forecasts for a fast administrative review. This process stops wrong information from being included in the primary company records. Built-in filters help to eliminate duplicate entries and junk from the queue for processing.
Measurable Business Impact
The business effectively reduced its data entry staff. This adjustment helped the brand save a lot of money on operations. On automated order generation, the artificial intelligence has a ninety percent success rate. Since the system’s debut, processing speeds have significantly accelerated.
